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PLEASE NOTE - WE DO NOT TRACK INVENTORY ON BALLOONS. SOME ARE NOT AVAILABLE, DUE TO COVID STOCK SHORTAGES.
PLEASE NOTE - WE DO NOT TRACK INVENTORY ON BALLOONS. SOME ARE NOT AVAILABLE, DUE TO COVID STOCK SHORTAGES.

FAQ's

The planet is full of Questions and Answers. Below are the most common ones including the latest from our perspective on COVID-19

COVID FAQ's 

Q. What action has Party Planet taken to help stop the spread of COVID-19?

A. 

  1. We're encouraging all of our customers to stay at home and shop online.
  2. Our staff have been trained and are fully aware of current social distancing measures. 
  3. We have introduced contactless delivery and its free for orders over $100. See our Terms and Conditions page for more details.
  4. Contactless pick up at our store is simple. Pick up the phone or order online and advise us of your pick up time. Your order can be place at your vehicle or at our front door just as you arrive. 
  5. Strict hygiene protocols have always been in place. The staff always have hand sanitiser available along with wipes and of course a very clean store.
  6. For our corporate customer we have have waived helium tank hire fees have been waived for the entire month of April and with this decision reviewed on a month to month basis. 

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Q. Does Party Planet deliver Balloon Bouquets?
A. Yes we do. We Deliver Balloon Bouquet gifts around the Sunshine Coast - Pre booking and payment is essential ~ delivery fees apply ~ Sunshine Coast & Hinterland areas. Please give us a call on (07) 5479 3113 or email us on info@partyplanet.net.au to place your order.

Q. How long do balloons filled with helium float for?
A. There are three types of balloons, Latex, bubbles and Foil. Latex balloons can vary in quality. At Party Planet we use and supply only the very best quality in balloons. Latex balloons inflated with helium will float for approximately 8-10 hours or with a flight extender gel will last approximately 20 - 24 hours. Foil balloons inflated with helium will float approximately 5 - 7 days. Both foil and latex balloons are adversely affected by the heat & humidity so it is best to keep balloons in a cool environment.

Q. How long will it take me to inflate my balloons with helium?
A. As a guideline, it takes approximately 1-1.5hrs to inflate up 100 balloons with helium. 

Q. How do Balloons effect the environment?
A. Latex balloons are made from 100% Natural Latex - therefore are biodegradable and not harmful to the environment. For further information please visit the Qualatex website. Foil & bubble balloons are not good for the environment and are not designed to be released into the environment. If foil balloons come in contact with power lines they can cause electrocution and interruption to service. Please do not release foil balloons into the environment.

Q.Is Helium dangerous?
A. Helium is a gas which is non-flammable and non-explosive. It is dangerous when inhaled as it replaces the oxygen in your lungs. It is NOT RECOMMENDED to inhale. For further information please visit the BOC website.

Q. How do I need to store the helium cylinder? 
A. The helium cylinder needs to be stored upright in a cool, dry environment. It is safe to transport in a car, but must be secured. Please don't transport the cylinder with the regulator attached as it will damage the cylinder and the regulator.

Q. Do I need to pay a deposit on the helium cylinder?
A. Yes, this is a security deposit and is refundable once the cylinder is returned to our shop in good condition.