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PLEASE NOTE - WE DO NOT TRACK INVENTORY ON BALLOONS. SOME ARE NOT AVAILABLE, DUE TO COVID STOCK SHORTAGES.
PLEASE NOTE - WE DO NOT TRACK INVENTORY ON BALLOONS. SOME ARE NOT AVAILABLE, DUE TO COVID STOCK SHORTAGES.

Terms & Conditions

HIRE 
  1. Complete payment and deposit is required on or before the day of hire
  2. I understand the equipment needs to be handled/transported with care and is in good working order before leaving the store. Each item is checked before it leaves the store to ensure it is in good working order.
  3. Party Planet provides no warranty and is not liable for damage or claim in respect to all equipment. The equipment is not insured after it leaves the store.
  4. In the event of default, Party Planet shall have the right to terminate the hire & enter the Hirer’s premises to recover the equipment.
  5. All hired items listed above are the responsibility of the named client and any item damaged, stolen or unavailable on the return date must be paid for by the client at replacement cost and may incur additional rental charges and late fees.
  6. I have received instructions, understand the safety and “how to use” instructions provided to me and agree to accept goods and services on the terms & conditions herein.
  7. A re-rolling fee $5 per item for any cables or cords will apply if items are returned unrolled.

HELIUM TANK HIRE

  1. I understand that cylinder pressures vary with temperature and the number of balloons inflated per cylinder varies according to how much helium is placed in each individual balloon. Each Helium Cylinder is checked before it leaves the store to ensure it is full.
  2. Balloons by their nature are temporary items: although Party Planet supplies the finest quality balloons, some balloons will occasionally deflate sooner than expected and will also be adversely affected by wind, rain, rough handling, sunlight and other uncontrollable factors.
  3. Party Planet provides no warranty and is not liable for damage or claim in respect to all equipment. The equipment is not insured after it leaves the store.
  4. In the event of default, Party Planet shall have the right to terminate the hire & enter the Hirer’s premises to recover the equipment.
  5. All hired items listed above are the responsibility of the named client and any item damaged, stolen or unavailable on the return date must be paid for by the client at replacement cost and will incur additional monthly rental charges and late fees.
  6. I have received instructions, understand the safety and “how to use” instructions provided to me and agree to accept goods and services on the terms & conditions herein.
  7. I will not inhale or allow other people to inhale helium as I understand it may cause brain damage or death and that helium will not support life.
  8. Rental equipment must be returned as agreed, otherwise a late fee will be charged, $5 per day.

EVENT CANCELLATION

Payment: Deposit: Must be received by Party Planet to confirm the date and the availability of our staff & ordering of Stock. Full Payment: Full payment must be received 7 days prior to your event if payment. 

In the event of cancellation we offer a full store credit. Alternately we offer a refund less 20% cancellation fee of the order. 24 hrs notice must be Given for Cancellation on small pick ups. 2-3 days on Larger booking due to preparation.

MONDAYS - APPOINTMENT ONLY TERMS 

Shop is not open for pick ups or retail selling.

Pre-booked events Only. Minimum order is $500 not including delivery & installation.

 FREE DELIVERY (WHEN OFFER IN PLACE) & DELIVERY 

  1. On orders over $100 AUD.
  2. Includes Online orders except inflated balloons and helium tanks
  3. Includes inflated Balloons delivered within the Sunshine Local Area only within 10km 
  4. Time request are not applicable with free delivery, we will have delivered during trading times. If times requested fee will apply. 
  5. Free delivery is valid for any Saturday deliveries. 
  6. Limited to one free delivery per person per weekday, with total free deliveries capped by Party Planet at 4 free deliveries per day. 
  7. Cut off for same day free delivery is 10am .
  8. Deliveries are done from 9am-5pm daily, unless extra staff allocated.
  9. If home is gated and or unable to leave in a secure spot, there will be a re- delivery fee.

HELIUM TANK FEES WAIVE

  1. For 'Corporate Account' customers only 
  2. Offer only available from April 1, 2020 to April 30, 2020